Facilities Management, Conference & Event Planning and Logistics Management

The Challenge

The Naval Information Warfare Command (NIWC) has a mission to identify, develop, deliver, and sustain information warfare capabilities in support of naval, joint, coalition, and other national missions. In support of this mission, The Building People deliver Facility Support Services for NIWC Atlantic located in South Carolina and Virginia for their portfolio of 92 buildings totaling 1.4 million square feet. NIWC contacted The Building People in need of a highly professional facilities team that could take over a problem-ridden contract as they needed to get employees and a fleet of vehicles on-ramped in less than 10 days. The prior service provider had mismanaged the contract with employees lacking uniforms, practicing unprofessional etiquette, drove unmarked vehicles, and no asset management system despite being accountable for millions of dollars in critical NIWC assets. They lacked the presence of a senior leader to conduct quality assurance and oversight which resulted in the absence of accountability to ensure that quality controls were in place.

The Solution

The Building People immediately stepped in to support NIWC and within ten days, we negotiated and signed the contract, onboarded 17 staff, outfitted each of them with new uniforms, and provided a fleet of new professionally branded support vehicles to empower our team to deliver the NIWC facilities management requirements. We added two additional fleet vehicles and outfitted each of them with sophisticated sensor technology that tracks their operations, fuel efficiency, idle times, and routine maintenance needs.

Asset Management System: Within just a week following our asset management solution, The Building People increased the inventory accuracy by almost 30% and were equipped to deliver a trustworthy inventory to the client on a routine basis. With an accurate system, we could execute more than 200 moves annually with confidence knowing where assets were to be deployed or moved into the warehouse for safekeeping.

Quality Controls: We immediately charged our Senior Program Manager to implement SOPs and health and safety protocols to ensure the safety of our team and clients. This resulted in reductions in worksite injuries and weekly meetings with the COR to provide reports and project plan progress updates across the contract.

Event Management: Our team works closely with NIWC Atlantic program managers to identify detailed requirements for each event often with high-ranking participants attracting intense visibility and expectations for execution. We conduct outreach to approved vendors to coordinate food, entertainment, A/V equipment, temporary restroom facilities, signs and banners, holiday items, provide flags and mountings, order and erect tents, place temporary barriers, and organize parking services. Each year we successfully deliver 48 annual fundraisers, 12 annual ceremonies, 4 annual trade shows, and 1 biennial Change of Command Ceremony.

Key Takeaways

Established a new standard of professional etiquette in the delivery and quality of the facilities management services being delivered for NIWC Atlantic
Implemented standard operating procedures (SOPs) and quality controls to ensure consistent performance and outcomes
Implemented asset management system and improved inventory accuracy and logistics by 28%

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